The Personal Banker/Teller is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions.
Process a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations. Examples include: cashing checks, processing deposits, withdrawals, loan payments, transfers, and issuing monetary instruments.
Perform opening, closing, and other branch servicing duties such as cash and vault balancing, ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines.
Open and perform account maintenance on certificate of deposit, IRA, consumer and business accounts; assists with courtesy and prospect calls as needed; seeks assistance from more knowledgeable branch staff when necessary.
Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
Proactively seeks ways to develop and expand customer relationships by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers.
Practices branch security procedures and protects customer confidentiality and privacy at all times.
Performs other job related duties or special projects as assigned.
The ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
Self-motivated, goal oriented, team player
Strong interpersonal skills and sales aptitude.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail.
Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer .
Read and comprehend at a level sufficient to understand memoranda, instructions, forms, applications, business documentation, financial statements and credit reports.
Critical Thinking—using logic and reasoning to identify the strengths and weaknesses of alternative solutions,conclusions, or approaches to problems.
Service Orientation—actively looking for ways to help people.
Social Perceptiveness—Being aware of others’ reactions and understanding why they react as they do.
Attendance – history of punctually and good attendance
Communications - Outstanding listening and communications skills, both written and verbal.
EXPERIENCE AND EDUCATION:
High School Diploma (or GED or High School Equivalence Certificate) required.
College Degree preferred.
Minimum of one year banking experience OR three years of customer service and cash handling experience.
Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint)
Experience with Jack Henry banking software is a plus
Personal Banker/new accounts experience is a plus.
Working indoors in an office environment.
Standing, sitting, or walking most of the day.
Occasionally lifting and carrying articles weighing up to fifty pounds. (files, ledgers, folders, coins, etc.)
This position will work a Saturday rotation schedule
This position will be a floater between Mineral Wells and Cool.
Must be able to occasionally fill in at other locations within the region.